🛍️ BreakorDie Return, Replacement & Refund Policy
Last Updated: August 18, 2025
At BreakOrDie, customer satisfaction is important to us. We aim to keep our policies fair, transparent, and sustainable. Please review this policy carefully before placing an order.
1. Return Eligibility
- Timeframe: Returns are accepted within 7 days of delivery.
- Condition: Items must be unused, unwashed, and in original packaging with all tags attached.
- Proof of Purchase: A valid order number or receipt is required.
❌ Non-Returnable Items:
- Clearance or final sale items
- Intimate apparel (e.g., undergarments)
- Customized or personalized products
2. Refund Policy
- Refunds are issued only after the returned item is inspected and approved.
- Refunds are processed to the original payment method (credit/debit card, PayPal, etc.).
- Approved refunds are processed within 5–10 business days.
⚠️ Partial Refunds or Denials may apply if:
- Items are not in original condition
- Tags are missing
- Items show signs of wear or damage
3. Replacement / Exchange Policy
- If you receive an incorrect item, incorrect size sent by us, or a defective product, we will send a free replacement.
- Replacement requests must be submitted within 7 days of delivery.
Exchanges (Size or Color Change Requested by Customer)
- Customers are responsible for return shipping costs.
- BreakOrDie will ship the replacement item at no additional charge (U.S. orders only).
4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error.
- At this time, we are unable to offer free returns for change-of-mind purchases.
- We recommend using a trackable shipping method.
- BreakOrDie is not responsible for lost or damaged return shipments.
5. Damaged or Defective Items
- Claims must be submitted within 72 hours of delivery.
- Please include clear photos of the item and packaging.
- Once verified, we will offer a free replacement or a full refund, including shipping costs.
6. How to Start a Return
To initiate a return, please contact our support team:
📧 shop@breakordie.com
Include:
- Order number
- Reason for return
- Photos (if applicable)
We will provide return instructions within 2 business days.
⚖️ Summary
- 14 days for returns (customer pays shipping unless our error).
- 7 days for replacements/exchanges.
- Refunds processed after inspection (5–10 business days).
- Damaged/defective → Free replacement or refund.
- No returns on clearance, custom, or intimate items.